Terms & Conditions

1) Installation Work

A. All electrical installation work will comply with BS7671 and any amendments in force at the time of the works.

B. All electrical installation work will comply with applicable Building Regulations in force at the time of the works.

C. All work will be tested, certified and notified to the local authority if applicable.

D. Where flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard.

E. All endeavours will be made to undertake installation work to a clean standard, using dustsheets and cleaning equipment as necessary.

F. Whilst undertaking the installation work at the property, the client is required to provide water, power and access to a WC free of charge.

G. Quality Electrician’s working hours are either 9-3.30 pm, Monday – Friday exclusively. Any overtimes and deviations to this are exclusively at our discretion. The client reserves the right to refuse any works out of the above working hours and must inform us on commencement of the works.

H. The costs quoted assume continuous and unhindered access to the site by prior arrangement with you.

I. Parking permits are to be provided where required, otherwise parking costs will be added to the final invoice.

J. It is the client/customers responsibility to ensure permission, building warrants and authorisation for any/all work required.

2) Exclusions

A. Clearing and/or moving of furniture and other items blocking access to work areas are not included.

B. Except where detailed, builders’ work (creating of holes larger than 50 mm diameter, creating of support structures, etc) are not included, except as outlined above.

C. Re-decoration and final making good is excluded from quoted costs, unless specifically detailed as included.

D. Removal from site and disposal of rubble, fittings, wiring, materials, general waste and packaging is not included.

E. Provision of scaffolds and access towers if that becomes necessary.

3) Extras and Variations

A. All extras and variations must be agreed in writing prior to commencement.

B. Any additional works not covered in our quoted costs may attract additional charges.

4) Pricing

A. The costs quoted assume continuous and unhindered access to the site by prior arrangement with the client.

B. All figures quoted are valid for 30 days from the date of the estimate or quote.

5) Deviations from Building Regulations and BS7671

All work where applicable, will be executed fully in compliance with applicable Building Regulations and BS7671 in force at the time of the work, particularly in respect of work in dwellings(Homes) to allow the legal Part P obligations to be met. Where a client requires deviation from such regulations, a written instruction and record will be required. A risk assessment will need to be conducted by a third party for this purpose.

6) Risk and Title of Goods and Property

A. The risk in all goods supplied shall pass to the client upon delivery.

B. The client is responsible for ensuring that the property is insured for the duration of the installation work.

7) Media

A. Customers often find it useful to see examples of work we have undertaken to appreciate how work ordered might look in their own buildings. We may therefore take photographs of work for use on our digital platforms and paper-based media. Pictures will never be taken that allow the property or customer to be identified. We will also never use an image that may cause offence, embarrassment or distress. If you would prefer us not to take pictures of work or if you would like an image removed please notify us.

B. Video may also be used for marketing purposes but we will ask for your permission to
publish this before we take the video and publish.

8) Warranty

A. Quality Electrician Bradford Limited provides a lifetime workmanship guarantee, meaning we guarantee the quality of our installation for as long as the business continues to trade, subject to the conditions set out in the Limited Warranty Agreement below. This guarantee is not insurance-backed and is valid only while Quality Electrician Bradford Limited continues to operate as a trading business.

B. All products and materials supplied by us are covered by the relevant manufacturer’s warranty. Where a manufacturer provides a warranty longer than 24 months (for example 5, 7, or 10 years), that longer warranty period will apply to the product itself, subject to the manufacturer’s terms.

C. Where a product supplied and installed by us fails due to a manufacturing defect within the manufacturer’s stated warranty period, we will supply a replacement product and include labour for removal and reinstallation, subject to the conditions set out in the Limited Warranty Agreement.

D. Light bulbs, lamps and LED lamps are considered user-replaceable consumable items and are not covered by our labour guarantee.

E. In the event a product supplied and installed by us demonstrates repeated failures or inherent reliability issues beyond our reasonable control, we may, at our discretion, propose an alternative equivalent product and/or limit further remedial attendance on the same item. Where an alternative product is agreed, we will proceed on terms agreed in writing at that time.

F. Full terms, exclusions, conditions, and procedural requirements relating to workmanship and manufacturer warranties are set out in the Limited Warranty Agreement (Section 19) below.

9) Payments

A. For any work over £500 a 20% security deposit is required to secure a starting date. A higher deposit may be required depending on the nature of the job (e.g unusually higher cost on materials).

B. Any deposits over £500, we advise to be paid by credit card as the client’s money are protected under Section 75 of The Consumer Credit Act for up to £30.000. This protection applies to any stage payments, for the same project, even if they are not taken by a credit card. The First payment via credit card ensures the entire project amount is protected under this agreement.

C. Should the client decide not to use a credit card to pay a deposit over £500 they accept that the deposit won’t be protected under the above Act.

D. The remaining balance is payable on completion.

E. On bigger sized jobs (e.g. rewires) stage payments will be required. This will be agreed in writing before any works commence.

F. We accept payments only by the following ways: Bank transfer, cash, cheque, debit and credit cards.

G. All payments must be cleared upon satisfactory completion, unless agreed otherwise. In the case of stage payments, no further works will take place until payments are cleared.

H. Final payment for work undertaken is due on satisfactory completion (or by the due date stated on the invoice).

I. Any queries relating to an invoice must be raised in writing within 7 days of the invoice date. You must pay the undisputed portion of the invoice by the due date while any query is resolved.

J. If payment is not received within 7 days of the due date, it will be treated as overdue. We reserve the right to:
     -  suspend or cancel further works with immediate effect until all overdue sums are paid. Any previously agreed timescales or start dates will be adjusted to reflect any suspension period;

-    charge interest on overdue amounts at 3% per annum above the Bank of England base rate, calculated from 7 days after the due date until full payment is received, accruing daily; and

-    recover all reasonable costs incurred in collecting overdue payments, including reasonable administration time and, where applicable, legal or debt recovery costs.

L. Where you advise that a third party (including but not limited to a tenant, managing agent, estate agent, landlord, or main contractor) will be responsible for payment, you remain legally responsible for ensuring payment is made in full and on time. Payment may not be withheld or delayed due to non-payment or delay by any third party.

10) Deposit Terms

A. No date will be booked until the full amount of the deposit is paid.

B. Deposits are used to secure diary time and may be used to cover costs incurred in preparation for the works (including materials ordered and reasonable administration). Any deposit handling on cancellation is set out in Section 16B (Deposit offset).

11) Personal Data

A. All of our customers details are stored in a password protected computer and/or on our secure accounting platform (e.g: QuickBooks)

B. We will use the client’s email address and/or home address to send helpful industry updates and everyday tips, unless we are advised otherwise by the client.
C. We will not pass these details to third parties without the client’s previous agreement.
D. We have a legal obligation to store all of our customers details secure for a number of years (e.g: from the HMRC).

12) COMPLAINTS POLICY

Quality Electrician Bradford Limited always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

13) Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days. The business will arrange a convenient date to come and view and/or remedy the situation. In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint. In the first instance you can complete our customer complaint's form here:

Customer Complaint Form

14) Dispute Resolution

The business has access to an Ombudsman service for our domestic installation, service, repair and maintenance contracts as part of the TrustMark – Trading Standards Approved Endorsement. If you choose to you can refer your complaint to the Dispute Resolution Ombudsman. Before the Dispute Resolution Ombudsman can deal with your complaint you will need follow the steps outlined in the link :

https://www.trustmark.org.uk/homeowner/information-and-guidance/if-things-go-wrong

Alternatively, you can contact Trustmark on 0333 555 1234 who can explain if you are eligible to use the Ombudsman’s services.

15) Call-Out & Abortive Visit Charges

A. Minimum charge / call-out: For call-outs and appointments, a minimum charge applies regardless of the time taken or whether any work is completed. The minimum charge will be confirmed at the time of booking.

B. Abortive visit charge: If we attend at the agreed time but cannot carry out the works due to circumstances beyond our control, an Abortive Visit Charge equivalent to our current minimum charge will apply.

C. Examples (non-exhaustive): Abortive visit situations include (but are not limited to):

-    inability to gain access to the property or the work area;

-    the work area not being cleared or prepared as required;

-    essential information not being available (e.g. landlord access, consumer unit location locked away, etc.);

-    utilities or site conditions making it unsafe to proceed.

D. Where parts/materials are required to complete the works, we will make the area safe and arrange a return visit.

16) Rescheduling & Cancellation

16.0.1) 16A. Rescheduling appointments

A. If you wish to reschedule an appointment, you must provide notice in writing (email is acceptable) as soon as possible.

B. Rescheduling is subject to availability and the following terms:

1.    More than 7 days’ notice: Rescheduling is permitted without additional charge.

2.    Less than 7 days’ notice: A rescheduling fee of 10% of the quoted labour element (or 10% of the total quoted Charges where labour is not separately stated) will apply.

3.    The rescheduling fee may be waived at our discretion if we are able to fill the slot with alternative chargeable work.

C. If we cannot accommodate your rescheduling request, the booking will be treated as a cancellation and cancellation charges will apply under 16B.

D. If the rescheduled date is more than one (1) month from the original agreed date, we may issue an updated quote to reflect any changes in labour or material costs.

16.0.2) 16B. Cancellation by the client

A. If you wish to cancel (other than any statutory rights that apply to consumers), you must give us notice in writing (email acceptable). Cancellation takes effect from the date we receive your written notice.

B. Cancellation charges will apply as follows (based on notice given):

1.    More than 14 days’ notice: You will be charged a reasonable restocking / materials cost to cover costs already incurred for materials ordered specifically for your job.

2.     Between 7 and 14 days’ notice: You will be charged 25% of the total quoted Charges.

3.    Less than 7 days’ notice: You will be charged 50% of the total quoted Charges.

C. Fairness / refill refund: If we are able to secure chargeable work to fill the time slot you have cancelled, we will refund you a proportion of the cancellation charge equal to the time recovered. Any such refund will be paid within 14 days of the replacement work being completed.

D. Extra costs already incurred: You remain liable for any additional costs we have incurred that are not covered by the cancellation charge above (for example, non-refundable special-order items or hired access equipment already booked).

E. Deposit offset: Any deposit you have paid will be offset against any cancellation charge. If there is any money left over, it will be refunded within 14 days.

17) LIMITED WARRANTY AGREEMENT

CONTRACTOR: Quality Electrician Bradford Limited

NOTICE

This warranty is in lieu of any other warranty, express or implied. Any implied warranties, including but not limited to, the implied warranty of merchantability, fitness for a particular purpose, habitability. This does not affect your rights under the Consumer Rights Act or any other consumer legislation.

This warranty shall be null and void and the Contractor shall not be liable for any damages or expenses, if the Client does not first grant the Contractor access to the premises and the opportunity to the Contractor to inspect, correct, or replace alleged defective items, before the Client incurs expenses or has work done by a replacement contractor. This does not affect your rights under the Consumer Rights Act or any other consumer legislation.

WHAT IS COVERED

The Contractor warrants that the improvements constructed are reasonably free of defects and within customary tolerances of construction industry. “Customary tolerances of the construction industry” means tolerances common and expected in the construction industry and guaranteed to be performed by a skilful and professional contractor. This warranty also covers work under customary tolerances for all subcontractors and other trades people under contract with the Contractor, including the crew of the Contractor.

The Contractor further warrants and guarantees that the work reasonably conforms to the requirements of the contract documents, drawings, plans, and specifications. If any defects are found, the contractor shall repair or replace any of the alleged defective work at its cost.

The work to be corrected will be the particular part or area that is defective. The Contractor shall start corrective work within a reasonable time after written notice from the Client. The Contractor shall have the option of repairing or replacing, at its election.

17.0.1) 17A TERM OF WARRANTY – Manufacturer Warranties (Parts & Products)

A. All materials, accessories, fixtures, fittings, and equipment supplied by us are covered by the manufacturer’s warranty applicable to that specific product.

B. Where a manufacturer provides a warranty longer than 24 months (for example 5, 7, or 10 years), that longer warranty period will apply to the product itself, subject to the manufacturer’s terms and conditions.

C. Where a product supplied and installed by us fails due to a manufacturing defect within the manufacturer’s stated warranty period, we will:

• obtain or supply a replacement product in accordance with the manufacturer’s warranty; and
• remove and reinstall the replacement product without additional labour charge.

D. This labour inclusion applies only where:

• the product was supplied by us;
• the failure is confirmed as a manufacturing defect covered by the manufacturer’s warranty; and
• the installation has not been altered, modified, or interfered with by any third party.

E. We will use reasonable endeavours to assist you with any manufacturer warranty claim for products supplied by us.

F. Consumable and user-replaceable items: Light bulbs, lamps and LED lamps are considered user-replaceable components and are not covered by our labour guarantee. Where such items fail within the manufacturer’s warranty period and were supplied by us, we will assist in obtaining a replacement product; however, labour for replacement of user-replaceable lamps is not included. It is reasonably expected that clients are able to replace standard lamps themselves, unless the fitting design prevents safe and reasonable access.

G. In the event a product supplied and installed by us demonstrates repeated failures or inherent reliability issues beyond our reasonable control, we may, at our discretion, propose an alternative equivalent product and/or limit further remedial attendance on the same item. Where an alternative product is agreed, we will proceed on terms agreed in writing at that time.

17.0.2) 17B TERM OF WARRANTY – Nathan’s Lifetime Workmanship Guarantee

– Not insurance backed 

A. Quality Electrician Bradford Limited guarantees its workmanship for the lifetime of the installation, provided that the works have been paid for in full.

B. "Lifetime" means the period during which Quality Electrician Bradford Limited continues to trade as a business.
C. If a defect arises at any time due solely to our workmanship, we will, at our discretion, repair or rectify the defective work without additional labour charge.

D. This lifetime workmanship guarantee does not apply where:

• the installation has been altered, modified, extended, or interfered with by any third party;
• the defect arises from misuse, neglect, accidental damage, lack of maintenance, normal wear and tear or environmental factors beyond our control;
• the defect arises from issues within an existing installation not originally installed by us.
  Definition of Normal Wear and Tear:
  Normal wear and tear refers to the expected deterioration of electrical components over time due to regular usage. This includes the aging of wiring, minor wear to sockets, and other inevitable changes that occur over decades of use.
  Note: The expected lifespan of a standard electrical installation (excluding electronic components such as sockets and light fittings) is typically 25-35 years, depending on usage and environmental factors. Accessories like sockets, light fittings, and switches may require replacement after 10-15 years due to regular wear and tear.

17.0.3) 17C. Relationship Between Workmanship & Manufacturer Warranties

A. The lifetime workmanship guarantee applies to the standard of installation and the quality of our labour only.

B. Product lifespan and performance are governed by the manufacturer’s warranty applicable to each item supplied.

C. Where a manufacturer offers a warranty longer than 24 months (for example 5, 7, or 10 years), the product will be covered for that longer period in accordance with the manufacturer’s terms.

D. The lifetime workmanship guarantee does not extend or replace any manufacturer warranty and does not apply to product failure caused by manufacturing defects.

17.0.4) 17D. General Warranty Conditions

A. You must notify us in writing as soon as reasonably possible after discovering any defect.

B. We must be given reasonable access to inspect and remedy any alleged defect before any third party is instructed.

C. We will not be liable for costs incurred where a third party carries out remedial work without first giving us the opportunity to inspect and rectify the issue.

D. This warranty is provided in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

18) NICEIC Platinum Promise

As a registered contractor with the NICEIC under their Platinum Promise for 6 years from the date of completion. Search online ‘’NICEIC Platinum Promise’ for more information.

19) TRANSFERABILITY

This warranty applies to the original Client and may not be transferred to any subsequent Client.

20) Equipment & Materials

The Contractor hereby assigns (to the extent assignable) and conveys to the Client all manufacturers’ and suppliers’ warranties, together with operating instructions where available, on all goods, materials, equipment and appliances supplied by the Contractor.
The Contractor has supplied certain materials, equipment, appliances, and goods manufactured or furnished by third-party vendors, distributors, or manufacturers (“Products”). The Contractor will use reasonable care to ensure such Products are new and sourced from reputable suppliers and will properly install such Products.

If a Product supplied and installed by the Contractor is considered defective due to a manufacturing fault within the manufacturer’s stated warranty period, the Contractor will use reasonable endeavours to obtain a replacement Product under the manufacturer’s warranty and will remove and reinstall the replacement Product without additional labour charge, subject to the terms of this Limited Warranty Agreement.

This labour inclusion applies only where:

• the Product was supplied by the Contractor;
• the defect is confirmed as a manufacturing defect covered by the manufacturer’s warranty; and
• the installation has not been altered, modified, or interfered with by any third party.

The Contractor does not manufacture such Products and warrants its services and workmanship only. Accordingly, the Contractor does not independently warrant or guarantee the Products themselves beyond the manufacturer’s warranty.

The Contractor shall not be liable for latent defects in any Product (not observable on reasonable inspection), design defects in Products, or defects arising from manufacturer instructions or warnings. The Client’s primary remedy for defective Products remains subject to the manufacturer’s warranty, with the Contractor providing reasonable assistance in facilitating such claims.

Nothing in this section limits the Contractor’s lifetime workmanship guarantee as set out in Section 8, which applies to the quality of installation only.

21) HOW TO OBTAIN SERVICE

If a problem develops during the applicable warranty period (whether under the lifetime workmanship guarantee or a manufacturer’s warranty), the Client shall notify the Contractor in writing of the specific problem as soon as reasonably practicable after discovering it.

The Contractor will begin performing its obligations under the relevant warranty within a reasonable time of receipt of such notice and will diligently pursue those obligations.

Repair work will normally be carried out during the Contractor’s normal working hours, except where delay would be likely to cause additional damage. The Client agrees to provide access to the property and the presence of a responsible adult with authority to approve the repair and sign an acknowledgement of completion.

There shall be no charge for inspection or examination where the issue is found to be covered by the lifetime workmanship guarantee or by a manufacturer’s warranty (subject to the terms of this Limited Warranty Agreement).

If, following inspection, the reported issue is not covered by the lifetime workmanship guarantee or manufacturer’s warranty (for example, where no defect is found or the issue results from misuse or third-party interference), the Contractor reserves the right to charge at its standard rates for the inspection visit.

The Contractor shall have sole discretion as to whether a defect is remedied by repair or replacement. All reasonable efforts will be made to achieve a reasonable match, and to repair or replace where the original item is no longer available.

22) REMEDIES

With respect to any claim asserted by the Client, it is understood there is no right to recover or request compensation for: incidental, indirect, special, consequential, secondary, or punitive damages; loss of use; diminution in value; rental costs; moving costs; delay in occupancy; construction, mortgage, loan, or line of credit interest charges; mortgage interest rate increases; lost profits or income; medical costs; damages for mental distress, aggravation, personal injury; or pain and suffering.

The Client should notify the Contractor within a reasonable period after first knowledge of a problem, not to exceed 30 days. To be covered, the physical signs of the problem must be observable.

23) WHAT IS NOT COVERED

This limited warranty does not cover the following items:

• Damage or defects caused by the failure to maintain any item or keep it in good working order.
• Damage resulting from fire, freezing, storms, electrical malfunction or surge, lightning, earthquake, pest damage, acts of God, or other unforeseen causes or accidents.
• Damage from alterations, misuse, or abuse by any person; ordinary wear and tear; or problems caused by lack of maintenance.
• Damage resulting from your failure to observe any operation instructions furnished at the time of installation.
• Any item furnished, installed, modified, altered, or repaired by you or any other person or other than the Contractor.
• Problems which arise in an attempt to match existing materials. There are limitations inherent in the matching of existing materials such as discontinued electrical accessory.
• Exact duplication in matching, texture, and colour cannot be guaranteed. Variations within industry tolerances will be considered acceptable.
• Extension on any manufacturer warranties. If any equipment, supplied by the Contractor, becomes defective after the manufacturers warranty expires replacement full charges will apply for both labour and materials Quality Electrician Bradford Limited reserve the right to amend this warranty without any notice.